RIL Meals — Food Delivery Platform
Last updated: April 15, 2026
This Privacy Policy ("Policy") describes the policies and procedures regarding the collection, use, disclosure, and protection of your information when you use the RIL Meals mobile application and related services ("Platform") operated by Reliance Retail Limited and/or its affiliates (collectively referred to as "RIL Meals," "we," "us," and "our").
The terms "you" and "your" refer to you, the user of the Platform. The term "Services" refers to the food ordering and delivery services offered through the Platform at Reliance Corporate Park.
Please read this Policy carefully before using the Platform. By using the Platform, you agree and consent to the collection, use, storage, disclosure, and processing of your information as described in this Policy. If you do not agree with this Policy, please do not use the Platform.
We use the information we collect for the following purposes:
| Purpose | Details |
|---|---|
| Service Delivery | To process your orders, facilitate payments, coordinate delivery, and provide the core food ordering and delivery service. |
| Customer Support | To respond to your queries, resolve complaints, process refunds, and provide support through our AI chatbot and human support agents. |
| Service Improvement | To understand usage patterns, improve the Platform's features and performance, and enhance the overall user experience. |
| Communication | To send you order updates, service announcements, and important information about your account. |
| Safety & Security | To detect and prevent fraud, abuse, and security incidents, and to maintain the safety and integrity of the Platform. |
| Legal Compliance | To comply with applicable laws, regulations, legal processes, or enforceable governmental requests. |
| Analytics | To generate aggregated, anonymized insights about service usage, order patterns, and operational metrics for internal business purposes. |
We do not sell your personal information. We may share your information with the following parties solely for the purposes described in this Policy:
| Shared With | What We Share | Why |
|---|---|---|
| Restaurant Partners | Your order details, delivery address, special instructions. | To prepare and fulfill your food order. |
| Delivery Partner (Grab) | Your delivery address, order ID, contact number (masked). | To pick up and deliver your order. |
| Payment Processor (Razorpay) | Transaction details, order amount, payment method. | To process payments and refunds. |
| Service Providers | Usage data, crash reports (anonymized). | For hosting, analytics, and app maintenance. |
| Legal Authorities | As required by law, court order, or regulatory requirement. | To comply with legal obligations. |
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal information for their own purposes.
We take appropriate technical and organizational measures to secure your information:
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain your information as necessary to:
When your information is no longer required, we will securely delete or anonymize it.
The Platform may use cookies, local storage, and similar technologies to:
You can manage cookie preferences through your device or browser settings. Disabling cookies may affect certain functionality of the Platform.
Subject to applicable law, you have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | You may request access to the personal information we hold about you. |
| Correction | You may request correction of inaccurate or incomplete personal information. |
| Deletion | You may request deletion of your account and associated personal information, subject to legal retention requirements. |
| Withdraw Consent | You may withdraw your consent for data processing at any time. This may affect your ability to use the Services. |
| Data Portability | You may request a copy of your personal information in a structured, commonly used, and machine-readable format. |
| Opt-Out | You may opt out of non-essential communications such as promotional messages. |
To exercise any of these rights, please contact us using the details provided in Section 10 below.
The Platform is intended for use by employees of Reliance Corporate Park who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We will notify you of material changes through the Platform or via email. Your continued use of the Platform after such changes constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
We will respond to your request within a reasonable timeframe, and in any event within the period required by applicable law.